With data from insurance ops leaders at 149 U.S.-based carriers, MGAs, and Insurtechs, this report uncovers key insights about the future of claims, compliance, underwriting, and customer service.
- Overall Insurance Industry Outlook
- AI Adoption Levels by Company Type
- Current and Future Use of Outsourcing
- Top Priorities for the Year Ahead
Whether you’re navigating uncertainty or driving transformation, this report offers a clear-eyed look at the priorities, challenges, and strategies shaping the future of insurance operations.
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